External Messaging

Keep All of Your Members in The Loop

Union Worx's External Messaging empowers you to easily create and send phone and/or text messages to members without a Union Worx account.

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Reaching More Members is Simple

Union Worx's External Messaging is designed to accommodate members who don't have a Union Worx account or situations where the message requires a more personal touch, such as a member passing or a personal incident. With Union Worx's External Messaging, keeping every member up-to-date is easy.

1

Choose either a voice or text message

2

Upload your list of phone numbers

3

Write your text message or upload a voice recording

4

Press Send, and you're done!

External Messaging Rates

Pay as you go, refill whenever you'd like, and purchase as much as you want.

External Voice Messaging

2 credits per message

External Text Messaging

1 credits per message

$0.028

PER CREDIT

$140.00

PER 5,000 CREDITS

5,000

MIN. CREDIT PURCHASE

Ready To Get Started?

Get in touch with our sales team to get started or request a demo to see Union Worx in action.

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What Customers Are Saying

Learn why dozens of IBEW locals in the US and Canada use Union Worx and how it helps them save time, save money, and better serve their membership.

"Union Worx has done so much to move our Local into the 21st century. This system saves so much time and money compared to our old books program. When we first began talking to Chris, he told us that their customer service is great and he was not lying. Every time we have had an issue or even just a simple question the team at Union Worx has been there with a great attitude and extremely quick responses!"

Toby Shelton

Asst. Business Mgr., IBEW 175

"One of the main reasons we switched our credit card payments to Union Worx was because they were able to save our members money on processing fees. The added bonus was the whole package including job dispatching."

William French

Business Mgr., IBEW 295

"The messaging feature is a great way to get information out to members QUICK and easy. The members seem to be very pleased with the system as well, because of the ease of use of the app."

Toby Shelton

Asst. Business Mgr., IBEW 175

"Union Worx has helped us save a lot of time and resources. Especially getting our members out to work in a speedy manner. From using the messaging system to printing dispatches, Union Worx has made the process simplified and easy to work with. Customer support is very courteous and prompt. Ready to handle any task that we have asked and with stellar results. Members have also commented on the convenience of looking up book placement and bidding on job calls from the comfort of their homes. All things considered I would recommend Union Worx to any local that has not employed their services."

Patrick Carabajal

Business Mgr., IBEW 428

FAQs About Union Worx External Messaging

Do you have questions about External Messaging? Review our FAQs to find answers to the most common External Messaging questions.

How much does Union Worx Cost?

Our pricing is dependent on which features you are using but is designed to scale with the number of members you have using the system.

What if a member doesn’t have a computer/smartphone or doesn’t want to use the system for job calls?

Staff are empowered to perform all operations for a member, including bidding for them. In addition, job calls can be posted on a phone system and for members to call or fax in their bids.

Is Union Worx Member Dues secure?

Yes, Union Worx Member Dues payments are PCI compliant. We partner with Elavon for processing and NMI for our gateway. These two entities handle the security and safety of payments that are made through Union Worx.

Does Union Worx Member Dues integrate with Labor Power?

There is no direct integration with Labor Power at this time. However, the customers who use us for dues tracking and payments take the payments in Union Worx and make a record in Labor Power. While this additional effort isn't ideal, the customers that use us find the additional savings on cost and ease of use for them and their members more than makes up for the minimal extra effort.

What about transparency; how do people know that the automatic selection process is fair?

All actions are logged in the system and can be audited. This includes modifying bids, out of work list, and re-signs.

How much does training and support cost?

Onboarding, training, and ongoing support are included in the price of Union Worx. However, we do have an option for monthly premium support that will provide expedited access to support for those who need it.

Can I customize messages and notifications?

Yes. Most messages and notifications can be customized to fit your needs. This includes customizing the text style and formatting, adding links, attaching files, and including videos.

What if a member doesn’t have a computer/smartphone or doesn’t want to use the system for job calls?

Staff are allowed to do all operations for a user, including bidding for them. Additionally, job calls can be posted on a phone system for members to call in or fax their bids.

Do you offer card readers for in-person payments?

Yes, we do have card readers for purchase. We have a portable option and a stationary countertop option availaable for purchase. Both have the same features and capabilities.

How much does External Messaging Cost?

Our External Messaging feature is very reasonable; we offer a 5,000 credit bundle for $140.00. It costs two credits for a voice message and one credit for a text message. You pay as you go, and there is no time limit to use the credits. You can buy as many credit bundles as you like at any time.

Do I have to pay a separate fee for the mobile apps?

Both the iOS and Android smartphone apps are included in the price of Union Worx.

How is Union Worx different than Working Systems Labor Power?

We offer a focused tool for managing members, messaging, member dues, managing the out of work list, and automating the job call process. Our system streamlines these processes and includes everything you need, including mobile apps, for no additional cost.

In addition, Union Worx is cloud-based, meaning no on-premises hardware installation needs to be maintained or serviced. Union Worx automatically stays up-to-date, and our customers receive free feature updates and software improvements.

How are external messages different from regular messages and notifications?

Our core Messaging feature is free and allows you to message and notify members with a Union Worx account as much as you want. External Messaging is designed to reach members or former members without a Union Worx account. Customers have also used External Messaging to deliver sensitive information via a voice recording, like a member's death.

What are the payment transaction fees for member dues?

We offer very competitive rates; we typically charge between 2.8% - 4.5% per transaction. There are no additional hidden fees, and everything is included in that flat per-charge transaction fee. This pricing is negotiated, and we're confident we can beat your current processor's rates. In some cases, we can save you $1,000s of dollars a year on processing fees.

Can I control when job call selection occurs and how long a job call is visible?

Yes, visibility can be configured per job call, and the selection time can be changed.

Does a members job and bidding history disappear when they are taken off the out of work list?

As long as they remain a member in the system, their history will remain, even when not on the out of work list.

Who pays for the transaction fees, members or the union hall?

You can choose whether or not to absorb the fee or pass it along to your members.

How often will I be billed?

We can bill you monthly or annually, and it is based on your preference; however, many locals choose to pay it yearly.

Does Union Worx support dings?

The system does support a manual ding system.

How long do I have to sign up for Union Worx?

We don't have a long term contract. You can pay monthly and cancel at any time.

Can anyone bid on any job call? What if a contractor turns them down?

A member can be blocked from a contractor, which would not allow them to bid on any of their job calls.

What kind of notifications are sent to members?

Notifications are sent when the monthly re-sign period begins when they are selected or not selected for a job call, when new job calls for the day are available, and when membership dues are due. These are all configurable by the admin, and members can choose their delivery preferences.

Who can see the out of work list?

This is configurable and can show the entire list to members or, alternatively, the number of members on a book. If a local has more specific needs, further customization is available.

How many member files and documents can be stored on Union Worx?

We offer up to 50 GB of file storage for free. Additional file storage can be purchased at $10 per 20 GB monthly.

How many messages and notifications are included in the price of Union Worx?

We offer unlimitted internal messages and notifications.

What about members who are 'old school' and don't want to use Union Worx?

Union Worx is built to accommodate both the upcoming generation of members and the current generation of members, of which some are apprehensive about technology. For job calls, we have an optional automated recorder line. Members can call in and hear the available job calls and bid on them. For dues, members can still come into the hall and pay with cash. Administrators can manually record the payment in the system. Administrators can still track and record these critical activities outside of the member's participation.

What if a member doesn't want to receive a specific type of message format?

Members have complete control over what types of messages and notifications they receive. In addition, administrators can select the frequency and cadence of certain messages and notifications.

How are staff notified about selection results?

Staff members can be emailed the results, and the result history is kept in the system forever.

How do members sign up?

Members can sign up through the website or app and need approval from staff before they can access their accounts.

Can I control which members are allowed on Union Worx?

Yes, users need to be approved by staff before they are allowed to log in.

Explore More of Union Worx

Review all of the features that make Union Worx the most powerful and intuitive choice in labor union management.

Job Dispatch

Streamlined job call creation, management, and selection

Merch Store

Sell your local's branded swag to your members

Member Dues

Online member payments and dues history

Messaging

Easily compose and send messages to your members

Member Management

Manage important details, activities, and documents

Contractor Connect

Take job requests and share important scheduling details

External Messaging

Send messages to non-Union Worx members